We’ve spent a decade "digitising." So why do public services still feel so fragmented?
For years, the goal was simple: move the paper processes online. We called it "Digital Transformation," and we checked the box once the PDF was downloadable or the form was web-based. But "Digital First" has hit a wall. Instead of a seamless experience, we’ve often just built faster, more efficient silos that still leave the citizen, and the public sector, struggling to connect the dots. In Beyond Digital First, I argue that we are at a crossroads. The next evolution isn't about more apps or newer software; it’s about a fundamental shift toward Systemic Stewardship.
What’s inside:
The Transformation Trap: Why simply digitising legacy thinking only accelerates our current problems.
Systemic Stewardship: Moving from managing "projects" to governing the entire ecosystem of data, ethics, and human outcomes.
The Future Ready Model: How Generative AI and Spatial Computing demand a strategy that prioritises "Moral Foresight" over raw technical speed.
The challenge isn't just to keep up with the pace of technology, it's to ensure the systems we build are actually worthy of the people they serve.
